Appointments

 

POLITE NOTICE

YOUR DOCTOR HAS 10 MINUTES FOR YOUR APPOINTMENT.  IF YOU HAVE MORE THAN ONE PROBLEM PLEASE BOOK A FURTHER ROUTINE APPOINTMENT TO ALLOW FOR THIS.

THANK YOU FOR YOUR CO-OPERATION

On-Line Access

To register with the Practice for on-line services please attend reception at 54 Thorne Road or Bessacarr Medical Centre, the receptionist will complete your registration.  You will need to provide photo ID, i.e. passport, driving licence or bus pass, and proof of address, i.e. utility bill in the last 3 months.  The receptionist will issue you with a username and unique password, to allow you book and cancel appointments on-line.  Once your registration has been activated please click on the link below.

To book appointments online click here 

(PLEASE NOTE APPOINTMENTS FOR MINOR SURGERY / JOINT INJECTIONS CANNOT BE BOOKED ON-LINE, PLEASE CONTACT RECEPTION)

MOBILE TELEPHONE NUMBERS

PLEASE PROVIDE YOUR CURRENT MOBILE TELEPHONE NUMBER.  WE WILL BE SENDING TEXT MESSAGES FOR APPOINTMENT REMINDERS IN THE NEAR FUTURE.

THANK YOU

Patient Feedback for On-Line Services (Please e-mail your feedback or give to a receptionist)

All consultations are by appointment only. Please try to give as much notice as possible for routine appointments, so that we can offer a wider range of times and the doctor of your choice.
We shall be grateful if you will observe the following when booking appointments. These are in place for your benefit and other patients waiting to be seen.

  • Try to arrive on time for your appointment.
  • Cancelling an appointment as soon as you know that you are unable to attend
  • Where possible only 1 problem per appointment
  • Not seeing other, additional patients in an appointment
  • Not asking for other patient’s prescriptions during an appointment

Auto-Arrival System
We have an auto-arrival system at both surgeries to enable you to let the practice know that you have arrived for your appointment. This bypasses queuing at reception. It is a touch-screen device that will automatically arrive you on our computer system. There are on-screen instructions in many languages.

Nurse Practitioner
We have an experienced Registered Nurse with additional qualifications and skills to enable her to consult with patients and diagnose their illnesses, prescribe medicines and advise on treatments. Depending upon a patient’s illness, she is able to perform the appropriate examinations and investigations within the surgery, or refer to other health professionals within the NHS.

The Nurse Practitioner is available for consultation by appointment Mon-Thur.

 

 Where possible, requests for urgent appointments and home visits should be made before 11.00am.

 

Home Visits

Home visits are made based on information supplied and whether the doctor considers the patient is unfit to attend the surgery.  Please remember that, particularly in the case of children who have fevers or rashes, the problem can be dealt with much more quickly and efficiently here at the surgery.
When you request a home visit the receptionist who takes your call will ask for the patient’s full details, including a telephone number where you or the carer can be contacted. This information enables the doctors to assess how urgent the calls are and which visits need to be completed most quickly. Please remember that it will not be possible when requesting a home visit to have the doctor whom you usually see in the surgery visit you. Please make your request for home visits before 11.00am. This enables the doctors to plan their home visits efficiently within their working day.

Did Not Attend (DNA) Policy

Due to the very high number of patients failing to attend their appointments with the GP’s and nurses at Thorne Road and Bessacarr, the Practice has had no option but to introduce a DNA Policy.  DNA’s affect other patients, cause disruption to our service and increase waiting times for others.  Please see link for further information.

Did Not Attend Policy For Website