Useful Information

MOBILE TELEPHONE NUMBERS

PLEASE PROVIDE YOUR CURRENT MOBILE TELEPHONE NUMBER.  WE ARE NOW SENDING TEXT MESSAGES FOR GP APPOINTMENTS.

THANK YOU

Patient Car Parking

CAR PARK (QUEENS ROAD)

Please note the new ‘Parking Eye’ is now in operation. This has become necessary due to misuse of our car park, and to ensure that the facility is protected for patients and staff when attending the surgery. 

Unauthorised vehicles will be fined.

If you are attending the surgery and have parked in our car park on Queens Road you will be required to enter your car registration number onto the screen located at reception desk.

Thank you for your co-operation.                                                   

 

CQC Inspection Tuesday 26th April 2016 – Rated GOOD (see link below)

CQC Final Inspection Report

 

PATIENT NEWSLETTER

Patient Newsletter June 2019

 

NAMED GP FOR ALL PATIENTS

All patients including children will have a named accountable GP who is responsible for patients overall care at the Mount Group Practice by 30th June 2015.  If you want to find out the details of your accountable named  GP please contact reception, or if you have a preference of GP please also contact reception and we will amend your details to accommodate your preferred choice

 

Facilities for the Disabled

There is full access to all facilities for disabled patients at both surgeries. There are car parks adjacent to each surgery.  To enable access for our disabled patients we have a lift to the upper floor of the building at 54 Thorne Road, entrance doors wide enough to facilitate wheelchairs etc. and a disabled toilet facility. Please let us know if you need any further assistance.

 

BLOOD /XRAY RESULTS

If you have had bloods taken you do NOT need to ring the surgery for your results

If any of the blood results are ‘abnormal’ or need any further action the GP or surgery will contact you

If you wish to discuss your results you will need to make a ROUTINE appointment with the GP.

Sickness Certificates

Under government sick pay regulations, no certificate is required for an illness of three days or less. A self-certificate form should be completed if the illness lasts for four to seven days. These are available from the surgery, Department of work and pensions (DWP / Job Centre) offices or your place of work. GPs do not issue statements for periods of incapacity for work lasting seven days or less, or for the first seven days of longer spells.

If the illness lasts more than seven days, you will need to obtain a Sickness Certificate from your doctor. If you are seen in A&E or treated in hospital, the professionals there can issue sick notes when you leave.

Passports

Please note that the partners of the Mount Group Practice DO NOT countersign passport applications.

Non-NHS Work

A charge is made for services not covered by the NHS. These include forms for financial or insurance purposes. Also included are some travel vaccination certificates.  Medical examinations for special purposes such pre-employment, fitness to undertake sports, HGV, PSV or Taxi drivers are carried out at the health centre by appointment. Fees charged are in line with recommended BMA rates. Ask at the reception for details.

Violent and Abusive Patients

GP’s, Practice Nurses and other Practice staff have the right to care for others without fear of being attacked or verbally abused. In these circumstances the patient will be asked to leave the premises and removed from the Practice list, and Patient Services will be notified of the reason(s).

Change of Personal Details

It is essential that you inform reception if you change your name, marital status, address or telephone number, so that we may keep our records accurate.

Patient Participation Group (PPG)

We are continually looking at ways to improve our services and future developments within the practice, and we value your comments and opinions. We are currently in the process of setting up a Patient Participation Group.  Meetings will be held giving patients the opportunity to express their views, and share suggestions and comments with other members of the group and practice staff.  Please see the notice board for details or ask at reception.

PALS (Patient Advice and Liaison Service)

If you have a query related to any NHS service, please contact the PALS office, they will give you the required information or find it out for you and call you back.  Their telephone number is 566255.

You may also find the following link helpful www.patient.co.uk/directory/patient-advocacy-advice

 

Infection Control Mission Statement (See Link)

Infection Control Mission Statement

The Accessible Information Standard (See Link)

YOUR CHOICE OF ACCESSIBILITY