The Mount Group Practice 01302 361222
[email protected]
Bessacarr Medical Centre 01302 539387
[email protected]

Comments and Complaints

All members of our ‘Team’ are keen to provide patients with the best possible care. Therefore, if any patient wishes to comment positively or otherwise, or has a suggestion or any other feedback for improving our service, please use the suggestion box provided at both surgeries or click here to complete the online form.

If you have a concern about the service you have received in this practice we operate a practice complaints procedure. The procedure for dealing with complaints is recommended by NHS England. Please see the documents below for further information.

Complaints leaflet for patients

Complaints Protocol

Complaints Form

PALS (Patient Advice and Liaison Service)

If you have a query related to any NHS service, please contact the PALS office, they will give you the required information or find it out for you and call you back. Their telephone number is 566255.

You may also find the following link helpful https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/