MOUNT MAIL

Mount Group Practice, 54 Thorne Road, Doncaster, DN1 2JP 
Tel: 01302 361222  Fax: 01302 367833
E-mail:  donccg.mgp@nhs.net
&
Bessacarr Medical Centre, 36 Nostell Place, West Bessacarr, Doncaster, DN4 7JA
Tel: 01302 539387  Fax: 01302 371873
E-mail:  donccg.bess@nhs.net

DURING THE COVID PANDEMIC AND UNTIL FURTHER NOTICE ALL GP APPOINTMENTS WILL BE TRIAGED VIA TELEPHONE INITIALLY AND IF THE GP REQUIRES TO SEE THE PATIENT IN PERSON A FACE TO FACE APPOINTMENT WILL BE ARRANGED.

OTHER SERVICES

Are you aware of alternative options for accessing NHS services if you require medical attention, such as:

•	Pharmacy Advice from your local chemist, 
•	NHS 111, 
•	Sam Day Health Centre
•	Emergency Doncaster Out of Hours Service 

Proper use of these services will also prevent inappropriate attendances at A&E Department.

			

OPENING HOURS

Due to the current Covid situation consultations are being undertaken via telephone or video link.  We are keeping visits to the surgery to a minimum to reduce risk if infection.  However, if you are asked to attend the surgery please wear a face covering at all times.
Thorne Road
Mon – Fri 8.00am – 6.00pm
Bessacarr
Mon – Fri 8.00am – 6.00pm
Extended Hours Ideal for Workers:
Thorne Road: Tues, Thurs & Fri 7.00am – 8.00am
Bessacarr:     Wed  6.30pm – 8.30pm

Please use the intercom after 6.00pm

CLOSURES FOR TRAINING PURPOSES 2020 - 21

Wednesday:		16.06.21,	23.06.21,	14.07.21,
			08.09.21,	29.09.21,	13.10.21,
			10.11.21,	17.11.21,	19.01.22,
			09.02.22,	16.03.22, 	23.03.22
	
The surgery will close at 12 noon and re-open as normal the following day.  In an emergency please ring the usual number and you will be diverted to the Out of Hours Service.

PUBLIC BANK HOLIDAY CLOSURES 2021 -22

30.08.21				
27.12.21				
28.12.21
03.02.22		

COMMUNICATION
The Practice has two very busy sites, however, we are fully linked via 		the telephone and computer system, and reception staff have the ability to
communicate with clinicians at either site throughout the day.  As a patient of 
the Mount Group Practice you are entitled to make an appointment with a GP of
your choice at either site.

COMINGS & GOINGS

We will be having two new GP Trainees in August 2021.

ORDERING PRESCRIPTIONS

Prescriptions can be ordered by ringing the Prescription Orderline 24 hours a day:

Thorne Road 01302 303410  or  Bessacarr Medical Centre 01302 379300

You now have the facility to order your prescriptions on-line via our website mountgrouppractice.co.uk
Please ask at reception for your login details.

Please note prescriptions will be ready for collection 48 ‘working’ hours after ordering, i.e. prescriptions ordered on Saturday or Sunday will be ready for collection on Wednesday.

If you are experiencing problems with quantities of your repeat medication(s), there is the facility to have your medication re-aligned to make ordering easier. 

We have now introduced Electronic Prescribing, please contact your usual chemist and it will be arranged for your prescription(s) to be sent to the chemist automatically. 

APPOINTMENTS

SUSPENDED UNTIL FURTHER NOTICE You now have the facility to book appointments on-line via our website at mountgrouppractice.co.uk please ask at reception for your login details.

Please be aware that appointments are for 10 minutes, and one appointment 
per patient per problem.  However, if you think your needs require longer please book a double appointment with reception, or on-line.  

Please note that sick notes DO NOT require an urgent appointment, this is considered to be a routine matter.

		
COMPLAINTS PROCEDURE

Information about our Complaints Procedure can be obtained from reception or on our website.

PRACTICE BOUNDARY

Please be aware that this surgery only covers the following areas DN1 – DN4

FAILURE TO ATTEND

The Practice has an excessively high number of patients who do not attend for their appointments. If you are unable to attend please make every effort to cancel your appointment so that it can be offered to another patient ‘in need’  Please see the Did Not Attend (DNA) Policy on the practice website.												

NURSE TRIAGE

The Practice operates an URGENT same day Nurse Triage System Monday to Friday.
The aim of Nurse Triage is to direct the patients to the appropriate clinician within the appropriate length of time, therefore the Care Navigators (Receptionists) have been instructed to request a brief history so that more urgent cases can be prioritised.
We also have an Urgent Clinician Service 1.00pm – 6.00pm Monday to Friday.  A GP and Nurse provide this service for URGENT cases only.

Patient Participation Group (PPG)

IF YOU WOULD LIKE TO BE INVOLVED AND PROVIDE ANY SUGGESTIONS OR COMMENTS PLEASE CONTACT RECEPTION OR SEND THEM TO:
donccg.mgp@nhs.net

THANK YOU FOR YOUR CO-OPERATION.

NAMED ACCOUNTABLE GP

All patients including children have been allocated a named accountable GP.  If you want to know the details of your named GP please contact reception, or if you have a particular preference of GP please also contact reception with your request.

PATIENTS ON-LINE ACCESS TO MEDICAL RECORDS

We offer Detailed Coded Records (DCR) for patients accessible on-line.  We will endeavour to action any request for DCR within 2 weeks of receipt.  Patients can access available on-line services via our website www.mountgrouppractice.co.uk  Patients wishing to register to use on-line services please contact reception with photo ID and proof of current address eg. utility bill within the last 3 months.

VACCINATIONS	

REPEVAX (Whooping Cough) VACCINATION – This is available to all pregnant women.

Flu vaccinations are now available please book an appointment.

						        			   

Text Messaging Service 

Please confirm your current mobile telephone number with reception as the Practice can now send text reminders for GP appointments.

Updated June 2021