MOUNT MAIL

Mount Group Practice, 54 Thorne Road, Doncaster, DN1 2JP 
Tel: 01302 361222  
E-mail: syicb-doncaster.mgp@nhs.net
&
Bessacarr Medical Centre, 36 Nostell Place, West Bessacarr, Doncaster, DN4 7JA
Tel: 01302 539387  
E-Mail: syicb-doncaster.bess@nhs.net

OTHER SERVICES

Are you aware of alternative options for accessing NHS services if you require medical attention, such as:

•	Pharmacy Advice from your local chemist, 
•	NHS 111, 
•	Same Day Health Centre
•	Emergency Doncaster Out of Hours Service 

Proper use of these services will also prevent inappropriate attendances at A&E Department.

OPENING HOURS

Thorne Road
Mon – Fri 8.00am – 6.00pm

Bessacarr
Mon – Fri 8.00am – 6.00pm

Extended Hours Ideal for Workers:

Thorne Road: Tues, Thurs  7.00am – 8.00am
Bessacarr:      Wed  6.30pm – 8.30pm
                       Wed 6.30pm – 7.00pm

Please use the intercom after 6.00pm

			

CLOSURES FOR TRAINING PURPOSES 2025 -26

Wednesday:		                         
	                        19.11.25          26.11.25          28.01.26          25.02.26
                                    18.03.26          25.03.26     	29.04.26	20.05.26
			24.06.26	15.07.26	23.09.26

The surgery will close at 12 noon and re-open as normal the following day.  Please ring 111.

PUBLIC BANK HOLIDAY CLOSURES – 2025

       			18.04.25	21.04.25	05.05.25	26.05.25
    			25.08.25	25.12.25	26.12.25

COMMUNICATION
The Practice has two very busy sites, however, we are fully linked via 		the telephone and computer system, and reception staff have the ability to
communicate with clinicians at either site throughout the day.  As a patient of 
the Mount Group Practice you are entitled to make an appointment with a GP of
your choice at either site.

COMINGS & GOINGS

We welcome our new receptionists, Sian, Pam and Wendy at Bessacarr Medical Centre, Kennedy and Sarah at Thorne Road.  We also welcome our new Salaried GP’s Dr Fatima and Dr N Nwokoma and GP Trainees, Dr Raut, Dr Ajumal and Dr Almutawa.

ORDERING PRESCRIPTIONS

Prescriptions can be ordered by ringing the Prescription Orderline 24 hours a day:

Thorne Road 01302 303410  or  Bessacarr Medical Centre 01302 379300

You now have the facility to order your prescriptions on-line via our website mountgrouppractice.co.uk
Please ask at reception for your login details.

Please note prescriptions will be ready for collection 72 ‘working’ hours after ordering, i.e. prescriptions ordered on Saturday or Sunday will be ready for collection on Wednesday.

If you are experiencing problems with quantities of your repeat medication(s), there is the facility to have your medication re-aligned to make ordering easier. 

We have now introduced Electronic Prescribing, please contact your usual chemist and it will be arranged for your prescription(s) to be sent to the chemist automatically. 

APPOINTMENTS

You have the facility to book appointments on-line via our website at mountgrouppractice.co.uk please ask at reception for your login details.

Please be aware that appointments are for 10 minutes, and one appointment 
per patient per problem.  However, if you think your needs require longer please book a double appointment with reception, or on-line.  

Please note that sick notes DO NOT require an urgent appointment, this is considered to be a routine matter.

		

COMPLAINTS PROCEDURE

Information about our Complaints Procedure can be obtained from reception or on our website.

PRACTICE BOUNDARY

Please be aware that this surgery only covers the following areas DN1 – DN4.

FAILURE TO ATTEND

The Practice has an excessively high number of patients who do not attend for their appointments. If you are unable to attend please make every effort to cancel your appointment so that it can be offered to another patient ‘in need’  Please see the Did Not Attend (DNA) Policy on the practice website.												

AccuRx Online Triage - New service
We have now gone live with our new online consultation service-Patient Triage. This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead. Your request will be dealt with within two working days.
Please follow this link in your browser or scan on the QR Code (see below):
https://florey.accurx.com/p/C86011

		

Patient Participation Group (PPG)

IF YOU WOULD LIKE TO BE INVOLVED AND PROVIDE ANY SUGGESTIONS OR COMMENTS PLEASE CONTACT RECEPTION OR SEND THEM TO EITHER E-MAIL ADDRESSES ABOVE. 

NAMED ACCOUNTABLE GP

All patients including children have been allocated a named accountable GP.  If you want to know the details of your named GP please contact reception, or if you have a particular preference of GP please also contact reception with your request.

PATIENTS ON-LINE ACCESS TO MEDICAL RECORDS

We offer Detailed Coded Records (DCR) for patients accessible on-line.  We will endeavour to action any request for DCR within 2 weeks of receipt.  Patients can access available on-line services via our website www.mountgrouppractice.co.uk  Patients wishing to register to use on-line services please contact reception with photo ID and proof of current address eg. utility bill within the last 3 months.

TEXT MESSAGING SERVICE

Please ensure that your current mobile telephone number is up to date to enable us to contact you via text for appointment reminders etc.

NEW CLOUD BASED TELEPHONY SERVICE

We had our new telephone system installed on 2nd October 2024.  Whilst it is now and running, we have encountered a few ‘teething’ problems.  We hope the new system improves patient access and waiting times.  We thank you for your patience and co-operation.

Updated Nov 2025