AccuRx – Online Patient Triage
This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead. Your request will be dealt with within two working days.
Please click on the ink or scan the QR Code (see below):
https://florey.accurx.com/p/C86011
Download the AccuRx Online Triage poster and QR code
We also provide video consultations via Accurx. Please speak to your GP or contact reception, who will arrange this for you
To book appointments online click here
On-Line Access
To register with the Practice for on-line services please attend reception at 54 Thorne Road or Bessacarr Medical Centre, the receptionist will complete your registration. You will need to provide photo ID, i.e. passport, driving licence or bus pass, and proof of address, i.e. utility bill in the last 3 months. The receptionist will issue you with a username and unique password, to allow you book and cancel appointments on-line. Once your registration has been activated please click on the link below.
(PLEASE NOTE APPOINTMENTS FOR MINOR SURGERY / JOINT INJECTIONS CANNOT BE BOOKED ON-LINE, PLEASE CONTACT RECEPTION)
Patient Feedback for On-Line Services (Please e-mail your feedback or give to a receptionist)
Total Triage Starting 17th August 2026 (please click on the following link)
Appointments
Please:
- Try to arrive on time for your appointment.
- Cancelling an appointment as soon as you know that you are unable to attend
- Where possible only 1 problem per appointment
- Not seeing other, additional patients in an appointment
- Not asking for other patient’s prescriptions during an appointment
Auto-Arrival System
We have an auto-arrival system at both surgeries to enable you to let the practice know that you have arrived for your appointment. This bypasses queueing at reception. It is a touch-screen device that will automatically arrive you on our computer system. There are on-screen instructions in many languages.
Nurse Practitioner Appointments
We have experienced Registered Nurses with additional qualifications and skills to enable them to consult with patients and diagnose their illnesses, prescribe medicines and advise on treatments. Depending upon a patient’s illness, they are able to perform the appropriate examinations and investigations within the surgery, or refer to other health professionals within the NHS.
The Nurse Practitioners are available for consultation by appointment Mon-Fri.
Home Visits
Home visits are made based on information supplied and whether the doctor considers the patient is unfit to attend the surgery. Please remember that, particularly in the case of children who have fevers or rashes, the problem can be dealt with much more quickly and efficiently here at the surgery.
When you request a home visit the receptionist who takes your call will ask for the patient’s full details, including a telephone number where you or the carer can be contacted. This information enables the doctors to assess how urgent the calls are and which visits need to be completed most quickly. Please remember that it will not be possible when requesting a home visit to have the doctor whom you usually see in the surgery visit you. Please make your request for home visits before 11.00am. This enables the doctors to plan their home visits efficiently within their working day.
Did Not Attend (DNA) Policy
Due to the very high number of patients failing to attend their appointments with the GP’s and nurses at Thorne Road and Bessacarr, the Practice has had no option but to introduce a DNA Policy. DNA’s affect other patients, cause disruption to our service and increase waiting times for others. Please see link for further information.
